Privacy Policy

01 Introduction

Globe Max FX Ltd ("we", "our", "us") is a UK-registered fintech company providing cross-border money transfer and digital payment services.

We are committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, mobile application, and services.

02 Information We Collect

We may collect the following types of personal data:

03 How We Collect Your Data

We collect data when you:

• Register an account on our app or website
• Complete identity verification
• Make or receive a transaction
• Contact customer support
• Use our services

We also collect data automatically through cookies and security monitoring tools.

04 How We Use Your Data

We use your personal data to:

• Verify your identity (KYC/AML compliance)
• Process money transfers and payments
• Prevent fraud and financial crime
• Comply with legal and regulatory obligations
• Provide customer support
• Improve our services and platform security

05 Identity Verification & Compliance

We use third-party verification providers such as Sumsub to verify customer identity and comply with anti-money laundering (AML) regulations.

We may also use regulated payment partners and safeguarding providers (including EMI institutions) to securely process and hold customer funds.

06 Sharing Your Data

We may share your data with trusted third parties, including:

• Identity verification providers (e.g. Sumsub)
• Payment and safeguarding partners (e.g. EMI providers such as Paynetics)
• International payout networks (e.g. Thunes or similar providers)
• Fraud prevention and compliance systems
• Regulatory authorities when legally required

We do not sell your personal data.

07 International Transfers

As we operate globally, your data may be transferred and processed outside the United Kingdom.

We ensure that all international transfers comply with applicable data protection laws and are protected by appropriate safeguards.

08 Data Retention

We retain personal data only for as long as necessary to:

• Provide services
• Comply with legal obligations
• Prevent fraud and financial crime

Typically, data is retained for a minimum of 5 years in line with AML regulations.

09 Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion (where legally permitted)
• Object to certain processing activities
• Request data portability

To exercise your rights, contact us at: info@globemax.world

10 Data Security

We implement appropriate technical and organisational measures to protect your data, including:

• Encryption of sensitive information
• Secure server infrastructure
• Access controls and monitoring
• Fraud detection systems

11 Cookies

We use cookies to:

• Improve website functionality
• Enhance user experience
• Monitor security and traffic

You can manage cookie preferences through your browser settings.

12 Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.